“THINK FOR A moment about how Sheryl handled that situation. Even though the overall talk had gone well, she didn’t let the positive result get in the way of pointing out something I needed to fix. She did so immediately, so that the problem didn’t hurt my reputation at Google. She made sure to point out the positive things I’d accomplished in the presentation, and what’s more, she did so thoroughly and sincerely—there was no attempt at “sandwiching” the criticism between bogus positives. Her first approach was gentle but direct. When it became clear that I wasn’t hearing her, she became more direct, but even then she was careful not to “personalize,” not to make it about some essential trait. She said I “sounded” stupid rather than I was stupid. And I wasn’t in this alone: she offered tangible help. I didn’t feel like an idiot with defects, but a valuable team member she was ready to invest in. But it still stung a little bit.”

及时的正面肯定，以及指出可以提高的地方，确定对方明白自己的意思，并有可能的情况下提供实质的帮助

“There are two dimensions to good guidance: care personally and challenge directly. As discussed in chapter one, when you do both at the same time, it’s Radical Candor. It’s also useful to be clear about what happens when you fail in one dimension (Ruinous Empathy), the other (Obnoxious Aggression), or both (Manipulative Insincerity). Being clear about what happens when you fail to care personally or challenge directly will help you avoid backsliding into old habits too common to all of us. ”

“WHEN YOU CRITICIZE someone without taking even two seconds to show you care, your guidance feels obnoxiously aggressive to the recipient. I regret to say that if you can’t be Radically Candid, being obnoxiously aggressive is the second best thing you can do. At least then people know what you think and where they stand, so your team can achieve results. This explains the advantage that assholes seem to have in the world. Let me be clear. I refuse to work with people who can’t be bothered to show basic human decency. I want you to keep your humanity intact. If more people can be Radically Candid, there will be less reason to tolerate Obnoxious Aggression.”

如果同时做到关心他人的感受和直接挑战很难的话，第二好的选择是直接挑战。